Privacy Policy
This policy explains what data Maslaha collects, how we use it, and what choices you have.
Information we collect
- You give us: name, phone, email, shipping address, order details
- Payment data: if you pay online, handled directly by our payment processor; we never see card numbers
- Automatic: IP address, browser type, pages visited, in standard server logs
How we use it
- To accept and fulfil your orders
- To communicate about your order (SMS/email confirmations, delivery updates)
- To prevent fraud and protect our customers
- To improve the store experience
- To meet legal requirements (tax, accounting, regulatory)
Who we share it with
We share the minimum needed with:
- Our payment processor, when you pay online
- Resend for transactional email
- Our courier partner (Steadfast or Pathao) for delivery
- Law enforcement, when legally compelled
We never sell your personal data.
How long we keep it
Order and payment records are kept for 6 years to meet tax and accounting law in Bangladesh. Marketing preferences and account data are kept until you delete the account or request removal.
Your rights
You can ask us to:
- Show you the data we hold about you
- Correct anything that's wrong
- Delete your account and personal data (subject to legal record-keeping)
- Stop sending you marketing messages
Email the contact details on the Contact page for any of the above. We respond within 30 days.
Cookies
We use cookies that are strictly necessary to operate the storefront (cart, login session, fraud prevention). If this store has enabled analytics or advertising tools (such as Google Analytics or the Meta Pixel), those tools may also set cookies to measure visits and ad performance — see Google's and Meta's privacy policies for details.
Contact
Reach us at the contact details on the Contact page or at our registered address for any privacy questions.